Latest News
Clouds are looming for UC
Until now, Australian organisations haven’t had many offerings to pick from when it came to hosted unified communications but this is changing as the UC market is about to be inundated with cloud-based services.
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The Buzz Insurance Puts Customer Care in the Cloud
As a cloud-based brand, offering its services only online, The Buzz has close synergy with RightNow and SmartSpeak, which also provide their services via the cloud. By tapping the on demand capabilities of both vendors means that The Buzz’s entire customer care solution is located in the cloud, with the exception of the service staff’s handsets, helping it reduce its total cost of ownership by reducing administrative burden and eliminating any unnecessary infrastructure costs.
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Cloud for online-only insurance
RightNow, in conjunction with its contact centre infrastructure partner, SmartSpeak, announced today it is delivering cloud-based customer care “designed to appeal to, and support, the internet-proficient users attracted to The Buzz’s online car insurance.”
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Company Overview
SmartSpeak is a leading provider of interactive speech managed services.SmartSpeak is a leading provider of interactive speech managed services, specializing in hosting dynamic text-to-speech,
speech recognition and interactive call flow services built to VoiceXML or vxml standards. SmartSpeak's managed service solutions
make sophisticated speech solutions simple.
Our Network Speech Operation Centre (NSOC) contains enterprise class servers and systems to reliably host speech applications for all sized customers. Our NSOC is monitored 24x7 to ensure your speech application's availability is at enterprise class standards.
Our carefully chosen technology partners are considered the leading providers of speech, voice and data solutions. Technology
partners were chosen due to their exceptional technology solutions and because they are recognized as having worldwide clients
within the Top 100 businesses across many industries.
SmartSpeak currently operate in Australia, New Zealand & Singapore. For more information use the Contact Us page.
Our Partners
RightNow next-generation CRM provides the strategies, technologies, and applications needed to precisely manage the customer experience you provide.
It enables you to understand, anticipate and respond to your customers' needsin a consistent way, across all channels of communication, opening the door for gains in customer advocacy and the most efficient business processes. Our customer relationship management solution seamlessly integrates service, sales, marketing, and feedback functions so your frontlines have the ability to access and add-to complete and consolidated customer information.
Datamail - the leading provider in end-to-end business process solutions. The Datamail Group's combined experience provides a solid foundation of core capabilities that can be tailored to an end-to-end solution to suit your organisations needs. Our experience in delivering tailored solutions leaves you free to concentrate on your core business, whilst achieving new levels of communication both within the business, and with your customers.
VoiceXML Excellence. VoiceGenie IVR software platforms provide the most flexible open standards infrastructure for supporting next-generation speech-enabled contact centers. VoiceGenie's platform is renowned for excellence in VoiceXML and also supports other emerging standards such as CCXML, X+V, SIP and MRCP, Video...
Nuance
The Leading Supplier of Speech Recognition, Imaging, PDF and OCR Solutions. Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world.